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Home / Terms & Conditions

Terms & Conditions

Standard Conditions of Trade


The following conditions apply to the sale of materials or equipment, and to the hire, servicing or repair of goods supplied, repaired or serviced by SURREY WHOLESALE, hereinafter called ‘the Company’. No alterations or additions to, nor exclusion of, any part of these conditions shall be valid in law unless specifically agreed in writing by a Partner of the Company. Nothing in the Buyer’s Terms of Purchase shall override, cancel or modify any of the Company’s Standard Conditions of Trade.


‘Buyer’ herein shall include buyer, hirer, lessee, owner or any other person who is in charge of goods supplied by the Company. ‘Goods’ shall include materials, equipment, spare parts and any other items supplied, serviced, repaired, loaned or hired by the Company.


Charges for goods and services supplied by the Company shall be paid in full on or before delivery or completion, unless the Buyer has a credit account with the Company.

An application for the opening of a credit account with the Company shall include an undertaking by the applicant that he/she has read and agreed to the Company’s Standard Conditions herein. Where the Buyer has an account, payment shall be made on the 28th of the month following date of invoice. If payment by the Buyer is delayed, the Buyer shall pay to the Company interest on monies outstanding at the rate of 2.5% per month or part month on the outstanding balance until payment. The Company may at its absolute discretion close the Buyer’s account at any time and any balances due shall be paid immediately by the Buyer to the Company. If the Company has to engage the services of a credit collection agency because of late payment, the buyer will be liable for 15% of the outstanding amount to cover fees. An invoice will be raised for this fee at the time the credit collection agency’s services are engaged. For any cheques returned by a client’s bank due to lack of funds etc, there will be a charge of £12.00 + VAT.


(a) All goods shall remain the property of the Company until it has received payment in full of all the sums which are or may hereinafter be due from the Buyer to the Company in respect of any goods supplied under any contract now or in the future subsisting between them provided that when the goods or any of them are:
(i) sold by the Buyer to a third party or,
(ii) processed or mixed by the Buyer with other goods so that they lose their identity then the property in such goods or part thereof shall thereupon pass to the Buyer and provided further that if the Buyer sells the goods or part of them to a third party the proceeds of such sale shall be held by the Buyer for the Company’s account until the Company has been paid in full.
(b) If payment in respect of the goods is overdue in whole or in part or immediately upon the commencement of any act or proceeding in which the Buyer’s solvency is involved the Company may (without prejudice to any of its other rights) recover and/or resell the goods or any of them (provided that property in such goods has not passed to the Buyer under sub-clause (a) (above) and may enter upon the Buyer’s premises either its servants or agents for that purpose.


It is the responsibility of the Buyer to examine goods supplied by the Company and to identify defects in materials and/or workmanship which might cause damage or injury. Illustrations, descriptions, weights and measurements shall be taken by the Buyer as a guide only, and are not binding in detail. The Company reserves the right without notice and without affecting the validity of the contract to make such changes in materials, dimensions and design as are reasonable and desirable.


Where assembly of goods supplied by the Company is not undertaken by the Company, the Buyer shall be responsible for assembly in accordance with the Company’s instructions and shall ensure that such instructions have been obtained from the Company. Failure to assemble the goods in the manner prescribed in the instructions supplied with the goods will invalidate the Company’s responsibility for damage caused to or by the goods.


Advice, information and opinion given by any Partner, Employee or Agent of the Company is given without legal responsibility. Any recommendation or suggestion made by the Company relating to the use or goods, whether in technical literature or in response to specific enquiry, is made in good faith, but it is for the Buyer to satisfy himself of the suitability of the goods for his particular purpose, and he shall be deemed to have done so.


The Company shall not be liable for damage or injury caused by its goods or workmanship beyond replacement of the goods or work on verification of the Buyer’s complaint. The Company shall not be liable for any consequential loss caused by its failure or delay in supplying, servicing or repairing goods, whether the loss arises from the actions or from the omissions of the Company, its Employees, Agents or Sub-Contractors.


Any delivery time given by the Company for the delivery of its goods is an estimate only and while every effort will be made to deliver on time, the Company will not be liable for any consequences of a delay in delivery. Claims by the Buyer for damage during transit or for shortages must be made to the Company in writing within seven days of the date of delivery. All our couriers are part of the Road Haulage Association and we abide by their Terms and Conditions which include once goods are received and signed for in good order, no subsequent claims for damages or shortages can then be made against Acopia.


Guarantees given shall not be applicable outside the United Kingdom unless expressly stated otherwise by the Company in writing. Any guarantee given will be invalidated if the goods supplied by the Company are subjected to misuse or accidental damage after the Buyer has taken delivery of them.


All products ordered incorrectly will be subject to a 15% handling/re-stocking charge. All goods must be returned in their original packaging which must be in good condition and not marked otherwise no credit will be given. Specially manufactured against customer order and custom printed products cannot be returned.
First order to be paid for in full prior to delivery.  


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